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	<title>Bugbase Support &#187; Branch 3</title>
	<atom:link href="http://bugbase.com/bugbasesupport/category/termite/feed/" rel="self" type="application/rss+xml" />
	<link>http://bugbase.com/bugbasesupport</link>
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		<title>Add/Edit Counties for Monthly Chemical Usage Reports</title>
		<link>http://bugbase.com/bugbasesupport/add-edit-counties-for-monthly-chemical-usage-reports/</link>
		<comments>http://bugbase.com/bugbasesupport/add-edit-counties-for-monthly-chemical-usage-reports/#comments</comments>
		<pubDate>Fri, 04 Sep 2009 22:29:21 +0000</pubDate>
		<dc:creator><![CDATA[Mike]]></dc:creator>
				<category><![CDATA[Branch 3]]></category>
		<category><![CDATA[Common Questions]]></category>

		<guid isPermaLink="false">http://bugbase.com/bugbasesupport/?p=79</guid>
		<description><![CDATA[Bugbase generates a monthly chemical usage report for e [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>Bugbase generates a monthly chemical usage report for each registered county.<br />
<div class='et-box et-info'>
					<div class='et-box-content'>If a report is missing for a county, it is either not entered into the system or it may not be set as <strong>Active</strong>.</div></div></p>
<p>To add to or edit your county list in Bugbase, go to: <strong>Administrator &gt; Locations &gt; Counties</strong></p>
<p><img class="alignnone wp-image-126 size-full" src="http://bugbase.com/bugbasesupport/wp-content/uploads/2009/09/editcounties.jpg" alt="editcounties" width="373" height="226" /></p>
<p>In the <strong>Counties</strong> window, click on the blue arrow button to the right of the <strong>County ID</strong> text box to see all of the counties in the system. To open and edit a county, select it from the list and click <strong>OK</strong>.</p>
<p><img class="alignnone wp-image-125 size-full" src="http://bugbase.com/bugbasesupport/wp-content/uploads/2009/09/opentoeditcounty.jpg" alt="opentoeditcounty" width="812" height="289" /></p>
<p>To create a new county in the system you will need to enter in the <strong>County ID</strong> code (see below for full list) and the <strong>County Name</strong>. Mark the checkbox next to <strong>Active</strong> to be able to generate monthly chemical reports for that county even if no chemicals were applied during a given month. Click <strong>Save</strong> at the top when finished (located just underneath the <strong>Administrator</strong> menu option).</p>
<p><img class="alignnone wp-image-124 size-full" src="http://bugbase.com/bugbasesupport/wp-content/uploads/2009/09/addnewcounty.jpg" alt="addnewcounty" width="562" height="340" /></p>
<p>List of California county codes:</p>
<div class='one_third'>
					01 &#8211; Alameda</p>
<p>02 &#8211; Alpine</p>
<p>03 &#8211; Amador</p>
<p>04 &#8211; Butte</p>
<p>05 &#8211; Calaveras</p>
<p>06 &#8211; Colusa</p>
<p>07 &#8211; Contra Costa</p>
<p>08 &#8211; Del Norte</p>
<p>09 &#8211; El Dorado</p>
<p>10 &#8211; Fresno</p>
<p>11 &#8211; Glenn</p>
<p>12 &#8211; Humboldt</p>
<p>13 &#8211; Imperial</p>
<p>14 &#8211; Inyo</p>
<p>15 &#8211; Kern</p>
<p>16 &#8211; Kings</p>
<p>17 &#8211; Lake</p>
<p>18 &#8211; Lassen</p>
<p>19 &#8211; Los Angeles</p>
<p>20 &#8211; Madera</p>
				</div>
<div class='one_third'>
					21 &#8211; Marin</p>
<p>22 &#8211; Mariposa</p>
<p>23 &#8211; Mendocino</p>
<p>24 &#8211; Merced</p>
<p>25 &#8211; Modoc</p>
<p>26 &#8211; Mono</p>
<p>27 &#8211; Monterey</p>
<p>28 &#8211; Napa</p>
<p>29 &#8211; Nevada</p>
<p>30 &#8211; Orange</p>
<p>31 &#8211; Placer</p>
<p>32 &#8211; Plumas</p>
<p>33 &#8211; Riverside</p>
<p>34 &#8211; Sacramento</p>
<p>35 &#8211; San Benito</p>
<p>36 &#8211; San Bernardino</p>
<p>37 &#8211; San Diego</p>
<p>38 &#8211; San Francisco</p>
<p>39 &#8211; San Joaquin</p>
<p>40 &#8211; San Luis Obispo</p>
				</div>
<div class='one_third last'>
					41 &#8211; San Mateo</p>
<p>42 &#8211; Santa Barbara</p>
<p>43 &#8211; Santa Clara</p>
<p>44 &#8211; Santa Cruz</p>
<p>45 &#8211; Shasta</p>
<p>46 &#8211; Sierra</p>
<p>47 &#8211; Siskiyou</p>
<p>48 &#8211; Solano</p>
<p>49 &#8211; Sonoma</p>
<p>50 &#8211; Stanislaus</p>
<p>51 &#8211; Sutter</p>
<p>52 &#8211; Tehama</p>
<p>53 &#8211; Trinity</p>
<p>54 &#8211; Tulare</p>
<p>55 &#8211; Tuolumne</p>
<p>56 &#8211; Ventura</p>
<p>57 &#8211; Yolo</p>
<p>58 &#8211; Yuba</p>
				</div><div class='clear'></div>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Create New Sketch Labels for Diagram Tool</title>
		<link>http://bugbase.com/bugbasesupport/create-new-sketch-labels-for-diagram-tool/</link>
		<comments>http://bugbase.com/bugbasesupport/create-new-sketch-labels-for-diagram-tool/#comments</comments>
		<pubDate>Fri, 04 Sep 2009 20:08:52 +0000</pubDate>
		<dc:creator><![CDATA[Mike]]></dc:creator>
				<category><![CDATA[Branch 3]]></category>

		<guid isPermaLink="false">http://bugbase.com/bugbasesupport/?p=74</guid>
		<description><![CDATA[Diagram labels will help streamline your work so that y [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>Diagram labels will help streamline your work so that you don&#8217;t have to constantly retype certain words or phrases.</p>
<p>To add a new diagram label in Bugbase, go to:  <strong>Administrator &gt; WDO Admin &gt; Sketch Labels.</strong></p>
<p><a href="http://bugbase.com/bugbasesupport/wp-content/uploads/2009/09/addeditsketchlabels.jpg"><img class="alignnone wp-image-248 size-full" src="http://bugbase.com/bugbasesupport/wp-content/uploads/2009/09/addeditsketchlabels.jpg" alt="add edit sketch labels" width="448" height="489" /></a></p>
<p>In the <strong>Sketch Labels</strong> window, click on a blank line and enter the name of the new label. Press enter again to add a new blank line.</p>
<p><a href="http://bugbase.com/bugbasesupport/wp-content/uploads/2009/09/insertrowsketchlabel.jpg"><img class="alignnone wp-image-250 size-full" src="http://bugbase.com/bugbasesupport/wp-content/uploads/2009/09/savenewsketchlabel.jpg" alt="save new sketch label" width="571" height="408" /></a></p>
<p>To remove an existing label, or change the order in which they appear, right click on the label.</p>
<p><a href="http://bugbase.com/bugbasesupport/wp-content/uploads/2009/09/insertrowsketchlabel.jpg"><img class="alignnone wp-image-249 size-full" src="http://bugbase.com/bugbasesupport/wp-content/uploads/2009/09/insertrowsketchlabel.jpg" alt="insert row sketch label" width="333" height="359" /></a></p>
<div class='et-box et-info'>
					<div class='et-box-content'>To edit a label, click on the existing label, and type in the new name you want there. Click <strong>Save</strong> at the top when finished (located just underneath the <strong>Administrator</strong> menu option).</div></div>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Create an Invoice for a Termite Job</title>
		<link>http://bugbase.com/bugbasesupport/create-invoice-termite-job/</link>
		<comments>http://bugbase.com/bugbasesupport/create-invoice-termite-job/#comments</comments>
		<pubDate>Sat, 29 Aug 2009 00:52:48 +0000</pubDate>
		<dc:creator><![CDATA[Mike]]></dc:creator>
				<category><![CDATA[Branch 3]]></category>

		<guid isPermaLink="false">http://bugbase.com/bugbasesupport/?p=40</guid>
		<description><![CDATA[Before you can create an invoice for a completion repor [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>Before you can create an invoice for a completion report, please be sure that you have filled out the <strong>Completion</strong> tab within the job, including the totals section at the bottom of that window (if you fill in the rest of that page, click in each of the <strong>Totals</strong> fields from left to right, the program will do the math for you).</p>
<p>In the <strong>Billing</strong> tab of the job, select the <strong>Billing Party</strong> you wish to create an invoice for from the drop-down list.</p>
<div class='et-box et-info'>
					<div class='et-box-content'>If the party you wish to invoice does not appear in the Billing Party drop-down list, it is because their information has not been entered into the Responsible Parties section of the job.</div></div>
<p>To create a new invoice make sure the <strong>Select Invoice</strong> drop-down menu is set to <strong>Add</strong>. The <strong>Invoice Date</strong> will default to today&#8217;s date, but can be manually changed. If you want to edit an existing invoice, select it from the <strong>Select Invoice</strong> drop-down menu.</p>
<p>Next, click <strong>Create Quick Invoice</strong> in the upper right hand corner of the window (to the right of <strong>Tasks</strong>).</p>
<p>Bugbase will default to creating a Completion invoice. To create an invoice for an inspection or a clear report, select the appropriate radio button to the right of the <strong>Billing Party</strong> field in the <strong>Quick Invoice</strong> window. The <strong>Details</strong> (the text that will print on the invoice) will change depending on the type of invoice you choose. You may also edit the <strong>Details</strong> field to say whatever you want (just click inside the box and type).</p>
<p>If the <strong>Billing Amt.</strong>, <strong>Discount Amt.</strong>, and <strong>Total Amt.</strong> fields are all correct, click <strong>Finish</strong>. Otherwise, input the numerical amounts you want in each field, and then click <strong>Finish</strong>.</p>
<p>The new invoice information should now show up as a line item in the main <strong>Billing</strong> window of the job.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Create and Edit Findings / Notes</title>
		<link>http://bugbase.com/bugbasesupport/create-and-edit-findings-notes/</link>
		<comments>http://bugbase.com/bugbasesupport/create-and-edit-findings-notes/#comments</comments>
		<pubDate>Fri, 28 Aug 2009 19:54:16 +0000</pubDate>
		<dc:creator><![CDATA[Mike]]></dc:creator>
				<category><![CDATA[Branch 3]]></category>
		<category><![CDATA[Common Questions]]></category>

		<guid isPermaLink="false">http://bugbase.com/bugbasesupport/?p=30</guid>
		<description><![CDATA[Watch the Video To create and edit findings and notes i [&#8230;]]]></description>
				<content:encoded><![CDATA[<p><a href="http://bugbase.com/bugbasesupport/videos/Create%20Custom%20findings/Create%20Custom%20findings.html" target="_blank">Watch the Video</a></p>
<p>To create and edit findings and notes in Bugbase,  go to:  <strong>Administrator &gt; WDO Admin &gt; Findings / Notes</strong></p>
<p>To edit an existing finding or note, click the blue arrow button next to the <strong>Finding/Note</strong> <strong>Code </strong>text box to see the full list of codes currently in the program. Select the finding or note you would like to edit and click <strong>OK</strong>. Click <strong>Save</strong> at the top when finished (located just underneath the <strong>Administrator</strong> menu option).</p>
<p>To create a new finding or note, first select <strong>Finding </strong>or <strong>Note </strong>on the left side of the <strong>Findings and Notes</strong> window.</p>
<p>Next, enter a new <strong>Finding/Note Code</strong>.</p>
<div class='et-box et-info'>
					<div class='et-box-content'>When creating a new finding or note, make sure that the finding code you choose is unique and corresponds to the content of the text. You will be entering this code into the <strong>Finding/Note Code</strong> field of a job.</div></div>
<p>Enter a <strong>Description</strong> for the code. The <strong>Description</strong> field serves as a reference label for the <strong>Finding/Note Code </strong>(for example, the <strong>Description</strong> for the <strong>Finding Code</strong> &#8216;SUBS&#8217; is &#8216;Subterranean Termites&#8217;).</p>
<p>Enter the <strong>Finding or Note Text</strong>, which is the text that will appear on the actual report.</p>
<p>Bugbase also has certain helpful coded prompts for faster typing when entering findings into a job. For example, when you enter a finding code into the <strong>Findings / Recs</strong> tab of a job<span> and there is a question mark within the <strong>Finding</strong> or<strong> Note</strong> text, it will automatically highlight and the cursor will be ready to type right there.</p>
<p></span></p>
<p><span>You may also use these coded prompts within your <span><strong>Finding</strong> or<strong> Note</strong> text</span>: &lt;COMPANY&gt; or &lt;PHONE&gt;. These coded prompts tell Bugbase to insert your <strong>Company Name</strong> or <strong>Phone Number</strong> when printed. By using these special coded prompts, if you decided to change your <strong>Company Name</strong> or <strong>Phone Number</strong> you will only have to change it in <strong>Company Info</strong>, and all of your <strong>Findings </strong>and<strong> Notes</strong> that include these prompts will be automatically updated.</span></p>
<p>You can assign a <strong>Default Recommendation Code</strong> that is already exists in the program, or you can create a new one by clicking <strong>Create New Recommendation</strong>. Assigning a recommendation to a finding saves time when typing up a job because the program simultaneously fills in both the finding and the corresponding recommendation codes and text.</p>
<div class='et-box et-info'>
					<div class='et-box-content'>If you are creating a note, do not assign a Default Recommendation Code.</div></div>
<p>Select what <strong>Section</strong> your finding or note falls under (<strong>Unknown</strong>, <strong>I</strong>,<strong> II</strong>, <strong>N/A</strong>, or <strong>Further Inspection</strong>).</p>
<div class='et-box et-shadow'>
					<div class='et-box-content'>If you are unsure what Section your finding or note is, consult the Structural Pest Act.</div></div>
<p>If you do not want this finding to be editable within a job, click the check box to the left of <strong>Do not allow editing on reports</strong>.</p>
<p>Select a <strong>Report Category</strong> for the finding or note. This information tells Bugbase what boxes to automatically check on the front page of the report.</p>
<p>Click <strong>Save</strong> at the top when finished.</p>
<div class='et-box et-info'>
					<div class='et-box-content'>If you have a job window open that you are currently editing, you must switch between tabs to refresh the findings list in the job.</div></div>
<p>&nbsp;</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Create Custom Legal Statements in WDO Reports</title>
		<link>http://bugbase.com/bugbasesupport/create-custom-legal-statements-in-your-wdo-reports/</link>
		<comments>http://bugbase.com/bugbasesupport/create-custom-legal-statements-in-your-wdo-reports/#comments</comments>
		<pubDate>Fri, 28 Aug 2009 16:41:20 +0000</pubDate>
		<dc:creator><![CDATA[Mike]]></dc:creator>
				<category><![CDATA[Branch 3]]></category>

		<guid isPermaLink="false">http://bugbase.com/bugbasesupport/?p=24</guid>
		<description><![CDATA[Bugbase is equipped with all of the standard legal verb [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>Bugbase is equipped with all of the standard legal verbiage as required by the Structural Pest Act, as well as a few clauses and statements that can help cover you in most situations. However, the program also allows you to customize the wording on the reports as desired.</p>
<div class='et-box et-info'>
					<div class='et-box-content'>Note: Editing the content of your inspection report will affect all of your reports, past, present, and future. Before adding or editing the legal verbiage, please read the following statement from our legal department.</div></div>
<div class='et-box et-warning'>
					<div class='et-box-content'>Warning: You Are About To Edit A Heavily Regulated Legal Document &#8211; Be Careful And Read The Structural Pest Act Before Continuing &#8211; Many Statements In Your Inspection Report Must Be Word For Word By Law.</div></div>
<p>To create a new legal statement, go to: <strong>Administrator &gt; WDO Admin &gt; Legal Statements</strong></p>
<p>First, enter a <strong>Code</strong> for your new <strong>Legal Statement</strong>. We recommend choosing the next consecutive number (i.e. if you already have 19 <strong>Legal Statements</strong> in the program, create your new one using the number &#8217;20&#8242; as your <strong>Code</strong>).</p>
<p>If you wish to edit an existing Legal Statement, press the blue arrow button next to the <strong>Code</strong> field to view the full list of existing <strong>Legal Statements</strong> and click <strong>OK</strong>.</p>
<p>&nbsp;</p>
<p>Enter a <strong>Description</strong> for the <strong>Code</strong>. The <strong>Description</strong> field serves as a reference label for the <strong>Legal Statement Code</strong> (for example, the <strong>Description</strong> for <strong>Code</strong> ‘1’ is ‘Payment Default’).</p>
<p>Within the text of existing <strong>Legal Statements</strong> you may notice certain coded prompts for the program, such as: &lt;COMPANY&gt; or &lt;PHONE&gt;. These coded prompts tell Bugbase to insert your <strong>Company Name</strong> or <strong>Phone Number</strong> when printed. By using these special coded prompts, if you decided to change your <strong>Company Name</strong> or <strong>Phone Number,</strong> you will only have to update the information in <strong>Company Info</strong> and all of your <strong>Legal Statements</strong> that include these prompts will be automatically updated.</p>
<p>Click <strong>Save</strong> at the top when finished.</p>
<p>To place the newly created <strong>Legal Statement</strong> into your reports, go to: <strong>Administrator &gt; WDO Admin&gt; WDO Report Defaults</strong></p>
<p>Choose which section of the WDO Report you would like your Legal Statement to appear (<strong>Before Recommendations</strong>, <strong>After Recommendations</strong>, or on the <strong>WDO Contract</strong> page).</p>
<div class='et-box et-info'>
					<div class='et-box-content'>Note: There are clauses in the Structural Pest Act that specify the location of the required Legal Statements.</div></div>
<p>To insert your <strong>Legal Statement</strong> between existing <strong>Legal Statements</strong>, right click where you want your statement to go and select <strong>Insert Row</strong>. Select the blank row of the <strong>Code</strong> column and click on the drop-down arrow that appears on that line. From that menu, select your statement and click <strong>OK</strong>. Click <strong>Save</strong> at the top when finished. All of your reports will now contain this new Legal Statement.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Inspection Report Not Listed in Print Window</title>
		<link>http://bugbase.com/bugbasesupport/inspection-report-not-listed-in-print-window/</link>
		<comments>http://bugbase.com/bugbasesupport/inspection-report-not-listed-in-print-window/#comments</comments>
		<pubDate>Fri, 28 Aug 2009 16:11:41 +0000</pubDate>
		<dc:creator><![CDATA[Mike]]></dc:creator>
				<category><![CDATA[Branch 3]]></category>
		<category><![CDATA[Common Questions]]></category>

		<guid isPermaLink="false">http://bugbase.com/bugbasesupport/?p=21</guid>
		<description><![CDATA[In the Print Options window, if Inspection Report is no [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>In the <strong>Print Options</strong> window, if <strong>Inspection Report</strong> is not listed under <strong>Select Items to Print</strong>, that means the <strong>Inspection Date</strong> field was left blank in the WDO Report.</p>
<p>To fix this, go back to the job window, and on the <strong>General Info</strong> tab, enter a date into the <strong>Inspection Date</strong> field. Click <strong>Save</strong> at the top when finished, and reopen the <strong>Print Options</strong> window to print or preview the <strong>Inspection Report</strong>.</p>
]]></content:encoded>
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