Billing and Refund Policy

Bugbase software is provided as a subscription service.
After successful signing of your End User License Agreement you will receive a temporary username and password to set up your billing account online at (if you haven’t already done so during the signup process).
All prices are quoted and charged in US funds.
You can select a monthly, quarterly, or annual payment plan.
You are required to provide valid billing information in your account and maintain it up to date (contact name, organization, credit card/bank account details, billing address, email address and telephone number).
All payment plans must be paid with a credit card or bank account.
Charges for Bugbase will appear as Aceapp Corporation on your credit card/bank account statement.
Your billing account will be created once we successfully process your first payment and you authorize the ongoing payments.
Your credit card/bank account will be charged automatically as of the effective date of your authorization, and each billing date thereafter, according to the payment plan selected.
A payment receipt will be sent to your billing email address following each recurring charge.
Any changes to your subscription must be confirmed in writing with a Bugbase sales associate.
Subscription upgrades may incur a prorated charge depending when they are implemented in your billing cycle.
There are no refunds for a period in which billing has already occurred.
If your account is in arrears, you will be notified in one the following ways:
  • message displayed in your account to all account administrators
  • and/or by email to billing contact email and/or account administrators
  • and/or by telephone to billing telephone number
If you do not rectify your account in a timely manner, your account will be placed on hold at our discretion.
If your account has been suspended for non-payment, any outstanding amount will be payable upon reactivation of your subscription.
You may cancel your subscription at any time by emailing our billing department at . Your subscription will not incur further charges after cancellation is confirmed.
You may also contact our billing department by phone to request cancellation or make changes to your subscription plan. For security reasons, we will confirm any over-the-phone cancellation or subscription change requests by sending an email to your billing email address. Once you confirm by replying to that email, we will process your request within one (1) business day and adjust further charges accordingly.
All fees are quoted exclusive of all taxes and levies.
See also our general Terms of Use.
NOTE: It is your responsibility to ensure that our billing emails are properly delivered to your mailbox and not blocked by your anti-spam software or other protection measures.